Please read the following frequently asked questions before
placing your secure online purchase. If you have additional
questions regarding RemoteSpy please feel free to contact
our support department by submitting a ticket by clicking
here.
| [Question]:
Does RemoteSpy work
with my internet connection? |
| Yes, RemoteSpy
works with all local area networks, cable, dsl, adsl,
and dial up connections. The upload speed for log
files may vary depending on your internet
connection. |
| [Question]:
Is my RemoteSpy account
protected? Can anyone access it? |
| RemoteSpy uses a
plethora of security measures to maintain the safety
and integrity of your personal information.
Sensitive information transmitted between you and
our website can only be accessed with your username
and password. |
| [Question]:
Can RemoteSpy be
installed from external drives or CDROMS? |
| Yes, RemoteSpy
can be installed simply by coping the monitoring
executable generated from your configuration to any
pc. Simply copy the file to a disk and run the file
on the pc you intend to monitor. The installation is
completely stealth and runs instantly. |
| [Question]:
How do I view the
recorded data in my members account? |
| Upon purchase,
each RemoteSpy user is given detailed instructions
on how to access their account. This email issues
you a username and password and login details. If
you have lost your username and password you may retrieve
it here simply by entering your email address.
It will be sent to you immediately. |
| [Question]:
What operating system
is RemoteSpy compatible with? |
| RemoteSpy is
compatible with all browsers and is fully compatible
with Windows 98/2000/ME/NT/XP. We currently do not
support the monitoring of MAC Computers, but you can
create your spymodule and deliver it from a MAC to a
Windows based pc for recording. |
| [Question]:
What happens when a
user clicks on the monitoring .exe? |
| RemoteSpy
Modules are
completely stealth and designed to install without
warning. Once the executable is clicked the
monitoring application will be started instantly.
There are no signs or warnings whatsoever. |
| [Question]:
How do I uninstall
RemoteSpy once I am done using it? |
| RemoteSpy can be
easily uninstalled by logging into your RemoteSpy
control panel, selecting a user and clicking
uninstall. This will completely stop the monitoring
process and uninstall RemoteSpy. |
| [Question]:
If I purchase RemoteSpy,
do I get unlimited use of the software? |
| Once you
complete your secure online purchase and access your
RemoteSpy account you are given 365 days access to
this account. You may log as many users as you want
on a single computer. Additional licenses are
available for just $19.95 each if you need to
monitor more than one computer. You will receive an
email notice when your account is due for renewal a
week prior to it expiring. |
| [Question]:
Will a firewall stop
RemoteSpy software from working? |
| In most cases a
firewall will cause other products to be blocked
however, RemoteSpy uses a special feature to send
the logs to our server. A firewall in most cases
will not stop RemoteSpy from transmitting recorded
data. |
| [Question]:
How often do the logs
update? |
| Logs will update
in 15 minute intervals once installed. The initial
update can take up to an hour. |
| [Question]:
Where do I download my
software? |
| You can
configure and download your SpyModule at any time
via the "Create Spymodule" area inside of
your RemoteSpy.com administration area. Your
customized spymodule is the file you deliver and
execute on the computer you wish to monitor. |
| [Question]:
Where can I purchase
additional licenses? |
| You can purchase
additional licenses by clicking here.
Each additional license is $19.95 and will
automatically be added to your current account if
your original order and extra license order contain
similar billing information or email address. |
Only
$89.95 For A Limited Time |
